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Satiation Survey
Their Appreciation Satiation Survey

 

Satisfaction Survey

The mission of Mewah Produktiviti Sdn. Bhd. is to provide excellent tailor-made quality management system to our clients. In the past two years, we have performed over 20 ISO9000 system consultancy projects. After each project, we will conduct a survey to collect customer voice on our performance. The aim of the survey is to improve our services quality for our customers. Valuable opinions are given by our customers and the results of ISO9000 Consultancy Performance Evaluation Questionnaire are summarized in the following report.

The Survey is divided into two parts. The first part is comments on our consultation services. The focal points are the degree of satisfaction on the quality system as well as services. The second part is the impact of the ISO9000 system on their operation.

Part I : Comments on Mewah Consultation Services
A. Degree of satisfaction on the ISO9000 Quality System

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B. Degree of satisfaction on Mewah services

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Part II : Comments on the ISO9000 Quality System
100% of our customer agrees that the system fulfills their expectation.

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Besides the overall comment, we also focus on some specific areas to study the effects after the implementation of ISO9000 system.

Over one-third of our clients agreed that the ISO system can assist them to reduce operation/process time and improve productivity and efficiency.

Half of our clients agreed that after the implementation of ISO system, the staff loyalty increased.

Over three-quaters of our clients agreed that the communication between departments and competitive edge are improved after establishing ISO system.

All of our clients agreed that their customers are more satisfied about their services.

We also receive the following comments from our client after the implementation of ISO system :

Increase Paper Works

Greater Management Responsibility

 

 

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Copyright � 1999 Mewah Produktiviti Sdn. Bhd.
Last modified: January 14, 2000